
The federal government has made arrangements to ensure that prolonged power outages are reduced in the country throughout the period of the current lockdown as a result of the Covid-19 pandemic.
In that regard, the Nigerian Electricity Regulatory Commission (NERC) said it had set up a situation room to ensure that all cases are promptly resolved to relieve Nigerians of the discomfort occasioned by the restriction of movements.
Already, the regulatory agency, who said Tuesday that it received 3,225 cases, added that it succeeded in resolving about 1,433 complaints between April 4 and April 17, noting that majority of the complaints bordered on interruption of supply.
However, the NERC Chairman, Prof. James Momoh, noted that his team observed that many cases remain unsolved because some distribution companies (Discos) reported having infrastructural and technical constraints on some feeders which he said the commission is intervening to speedily resolve.
Of the 11 Discos, NERC said the Abuja Electricity Distribution Company (AEDC) had the highest number of complaints totalling 604 out of which 437 had been resolved.
It said that it constituted the Nigerian Electricity Supply Industry ‘Situation Room’ to forestall prolonged power outage by the industry operators for the period of lockdown declared by the federal government to curb the spread of Covid-19.
“The ‘Situation Room’ adopted a three-pronged approach of surveillance of NESI during this period-System Operators Report Analysis/Monitoring, Customer Complaints Handling, and Transmission Company of Nigeria and Discos Interface Resolution.
“Complaints received from electricity customers through telephone/text messages, WhatsApp messages, and emails are tracked daily with relevant operators to ensure expeditious resolution.







